Graphical representation of a flow that describes the experience of a user when interacting with a service. The map allows us to...

A system map is a concise representation that shows all the different actors involved in a service/system in one framework, along with...

Graphical representation of the mapping of the different actors involved in the service, or the stakeholders. It allows the system to be...

Mapping of the operating flows that make up the entire operation of a service. It is used to visualize service actions, relationships,...

Diagram that maps problems and locates issues according to relations of cause and effect, activating discussion and identifying the...

Representative profile of a particular group of people, such as a market segment, a group of users, or any group of stakeholders. The...

Matrix for collecting and exploring themes inherent to the project context. A tool that works according to the logic of a matrix, carried...

This template has been designed to support the planning of design ethnography activities, i.e. actions for observing users in their...