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Guidelines
Discover expertly curated articles, website links and books to elevate your knowledge. Explore our comprehensive collection of guidelines for insights and growth.
Guideline - Articles
Article | Description | Author | Source |
|---|---|---|---|
Dissertation about how to communicate service design effectively. Including a "how-to" roadmap. | Danielle Zsifkovits | ||
Guide to practical blueprinting of services | Morgan Miller & Erika Flowers | ||
Guide to practical system thinking | Leyla Acaroglu | ||
Very valuable lessons realized by an experienced service designer in a tweet-like format. | Tom Whitwell | ||
Guide to build an experience map that shows customers journey | Niall O'Connor | ||
Myths and Truths about service design, and the current migration wave from UX to Service Design | Erika Flowers | ||
A selection of service design tools & methods boiled-down and illustrated on a poster. | Iran Narges | ||
Guide to prototyping | David Boardman & Sera Koo | ||
Guide to sketching | Stefano Bellucci Sessa |
Web Links
Website Link | Description | URL |
|---|---|---|
This site provides templates and information to excel your storie telling skills | https://www.betterstories.org/ | |
A comprehensive toolkit for design thinking and service design methodologies | https://www.designkit.org | |
A website for a worldwide network of events focused on service design innovation through collaborative workshops. | http://globaljams.org/ | |
A resource kit you can use to apply creative collaboration for your team or organization. | https://toolbox.hyperisland.com/ | |
For learning and developing their service design skills. It focuses on the broader field of service design | https://www.servicedesign.college/ | |
Global gatherings for people interested in Service Design - linked website only Cologne, browse for more | https://servicedesigndrinks.eu/ | |
A hub for service design professionals seeking their next dream job and companies hunting for top talent. | https://www.servicedesignjobs.com/ | |
Providing information on educational programs, consultancies, and research centers worldwide. | https://www.servicedesignmap.polimi.it/ | |
A global community of service design professionals collaborating and sharing insights | https://www.service-design-network.org | |
Resources, interviews, and a community to help to improve service design skills. | https://www.servicedesignshow.com | |
An online platform offering a wide range of tools and templates for service design projects | https://www.servicedesigntools.org | |
Offers resources, courses, and tools focused on enhancing service design and innovation. | https://store.swissinnovation.academy/ | |
This site provides a library of 54 service design methods with explanations and how-to guides. | https://www.thisisservicedesigndoing.com/methods |
Books
Titel Linked | Summary | Publication Date | Author |
|---|---|---|---|
A comprehensive guide to the methods used in service design. | 04/09/2018 | Marc Stickdorn, Markus Hormeß, Adam Lawrence | |
A practical guide that helps businesses transform their customer experience through service design. | 22/06/2015 | Ben Reason, Melvin Brand Flu, Lavrans Løvlie | |
The book lays out the essential principles for building effective services, it provides 15 principles. | 15/05/2020 | Lou Downe | |
Explains the principles of service design and provides methods, case studies, and insights. | 01/01/2013 | Andy Polaine, Lavrans Løvlie, Ben Reason | |
A practical playbook for managing and measuring innovation to drive business success. | 11/04/2023 | Michael Lewrick | |
An examination of how strategic design integrates design thinking with business strategy to drive innovation and achieve competitive advantage. | 06/12/2016 | Giulia Calabretta | |
A practical framework for systematically testing and validating new business ideas to reduce risks and increase chances of success. | 12/11/2019 | Alexander Osterwalder, David Bland | |
A hands-on resource with diverse methods and mindsets to apply design thinking principles to various challenges and opportunities. | 11/04/2019 | Michael Lewrick | |
A companion guide with step-by-step instructions for implementing design thinking tools and techniques in real-world scenarios. | 14/04/2020 | Michael Lewrick | |
A practical guide for creating detailed journey maps that enhance understanding of customer experiences and inform strategic decisions. | 12/10/2020 | Jerry Angrave | |
An essential manual for innovators looking to design and develop new service ideas, blending practical exercises with theoretical insights. | 27/01/2015 | Lucy Kimbell | |
A comprehensive guide for service design practitioners, featuring practical tools, methods, and case studies for designing services that improve user experiences | 02/01/2018 | Marc Stickdorn, Adam StJohn, Lawrence Markus, Edgar Hormeß | |
5 Steps to Embed Mission-Critical Habits into Your Organization's DNA | 31/10/2024 | Julie M. Smith ,Lori Ludwig |
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