top of page
Guidelines
Discover expertly curated articles, website links and books to elevate your knowledge. Explore our comprehensive collection of guidelines for insights and growth.
Articles
Article | Description | Author | Source |
|---|---|---|---|
Dissertation about how to communicate service design effectively. Including a "how-to" roadmap. | Danielle Zsifkovits | ||
Guide to practical blueprinting of services | Morgan Miller & Erika Flowers | ||
Guide to practical system thinking | Leyla Acaroglu | ||
Very valuable lessons realized by an experienced service designer in a tweet-like format. | Tom Whitwell | ||
Guide to build an experience map that shows customers journey | Niall O'Connor | ||
Myths and Truths about service design, and the current migration wave from UX to Service Design | Erika Flowers | ||
A selection of service design tools & methods boiled-down and illustrated on a poster. | Iran Narges | ||
Guide to prototyping | David Boardman & Sera Koo | ||
Guide to sketching | Stefano Bellucci Sessa |
Web
Name | Description | URL |
|---|---|---|
Betterstories | This site provides templates and information to excel your storie telling skills | https://www.betterstories.org/ |
Design Kit by IDEO | A comprehensive toolkit for design thinking and service design methodologies | https://www.designkit.org |
Global Jams | A website for a worldwide network of events focused on service design innovation through collaborative workshops. | http://globaljams.org/ |
Hyper Island Toolbox | A resource kit you can use to apply creative collaboration for your team or organization. | https://toolbox.hyperisland.com/ |
Service Design College | For learning and developing their service design skills. It focuses on the broader field of service design | https://www.servicedesign.college/ |
Service Design Drinks | Global gatherings for people interested in Service Design - linked website only Cologne, browse for more | https://servicedesigndrinks.eu/ |
Service Design Jobs | A hub for service design professionals seeking their next dream job and companies hunting for top talent. | https://www.servicedesignjobs.com/ |
Service Design Map | Providing information on educational programs, consultancies, and research centers worldwide. | https://www.servicedesignmap.polimi.it/ |
Service Design Network | A global community of service design professionals collaborating and sharing insights | https://www.service-design-network.org |
Service Design Show | Resources, interviews, and a community to help to improve service design skills. | https://www.servicedesignshow.com |
Service Design Tools | An online platform offering a wide range of tools and templates for service design projects | https://www.servicedesigntools.org |
Swiss Innovation Academy | Offers resources, courses, and tools focused on enhancing service design and innovation. | https://store.swissinnovation.academy/ |
This is Service Design Doing | This site provides a library of 54 service design methods with explanations and how-to guides. | https://www.thisisservicedesigndoing.com/methods |
Books
Title | Summary | Publication Date | Author | URL |
|---|---|---|---|---|
Design Thinking and Innovation Metrics | A practical playbook for managing and measuring innovation to drive business success. | 11/04/2023 | Michael Lewrick | https://www.goodreads.com/book/show/63005062-design-thinking-and-innovation-metrics |
Strategic Design | An examination of how strategic design integrates design thinking with business strategy to drive innovation and achieve competitive advantage. | 06/12/2016 | Giulia Calabretta | https://www.goodreads.com/book/show/29363234-strategic-design?from_search=true&from_srp=true&qid=khz8ZIQVux&rank=1 |
Testing Business Ideas | A practical framework for systematically testing and validating new business ideas to reduce risks and increase chances of success. | 12/11/2019 | Alexander Osterwalder, David Bland | https://www.goodreads.com/book/show/44056365-testing-business-ideas?from_search=true&from_srp=true&qid=QqkuN3ak9Q&rank=1 |
The Design Thinking Playbook | A hands-on resource with diverse methods and mindsets to apply design thinking principles to various challenges and opportunities. | 11/04/2019 | Michael Lewrick | https://www.goodreads.com/book/show/36702990-the-design-thinking-playbook?from_search=true&from_srp=true&qid=bL2YYkvFzC&rank=1 |
The Design Thinking Toolbox | A companion guide with step-by-step instructions for implementing design thinking tools and techniques in real-world scenarios. | 14/04/2020 | Michael Lewrick | https://www.goodreads.com/book/show/45989107-the-design-thinking-toolbox?from_search=true&from_srp=true&qid=lknJT1T2vN&rank=1 |
The Journey Mapping Playbook | A practical guide for creating detailed journey maps that enhance understanding of customer experiences and inform strategic decisions. | 12/10/2020 | Jerry Angrave | https://www.goodreads.com/book/show/55738828-the-journey-mapping-playbook?from_search=true&from_srp=true&qid=IUkEDNQUQ9&rank=1 |
The Service Innovation Handbook | An essential manual for innovators looking to design and develop new service ideas, blending practical exercises with theoretical insights. | 27/01/2015 | Lucy Kimbell | https://www.goodreads.com/book/show/20702601-the-service-innovation-handbook?ref=nav_sb_noss_l_31 |
This is Service Design Doing | A comprehensive guide for service design practitioners, featuring practical tools, methods, and case studies for designing services that improve user experiences | 02/01/2018 | Marc Stickdorn, Adam StJohn, Lawrence Markus, Edgar Hormeß | https://www.goodreads.com/book/show/37935807-this-is-service-design-doing?from_search=true&from_srp=true&qid=VUfhqNceFu&rank=1 |
Vital Behavior Blueprint | 5 Steps to Embed Mission-Critical Habits into Your Organization's DNA | 31/10/2024 | Julie M. Smith ,Lori Ludwig | https://www.vitalbehaviorblueprint.com/ |
bottom of page